Returns, Shipping & Privacy Policy
Returns & Refunds
Due to the nature of our products, all sales are final.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at sunshineandpoppiespress@gmail.com, including your order number and photos of the issue. We will gladly assist with a replacement where appropriate.
Wholesale orders are subject to separate wholesale terms and conditions provided at the time of ordering.
Shipping Policy
We ship all orders from Ontario, Canada.
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size. Delivery times are estimates and may vary depending on destination and carrier.
Domestic & International Orders
We currently ship within Canada and to select international destinations. International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Delays
While we do our best to ensure timely delivery, Sunshine & Poppies Press is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery so we can assist promptly.
Wholesale orders ship according to agreed wholesale timelines and terms.
Privacy Policy
Sunshine & Poppies Press respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information such as your name, email address, mailing address, and order details when you:
Place an order
Sign up for our newsletter
Contact us through our website
Request a catalogue or wholesale access
How We Use Your Information
Your information is used to:
Process and fulfill orders
Communicate with you regarding orders or inquiries
Send occasional emails if you have opted in
Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
Our website is hosted by Squarespace and uses trusted third-party services for payment processing, email communication, analytics, and shipping. These services only receive the information necessary to perform their functions.
Cookies & Analytics
Our site may use cookies and similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies if you prefer.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting sunshineandpoppiespress@gmail.com.
Updates
This policy may be updated periodically. Any changes will be reflected on this page.